Dear DFDS students, parents, and families,
We are sorry for not getting in touch with you sooner.
We were waiting to hear back from the recovery company before we released any information.
One of the memory cards that we shot the recital on fried/ went bad in camera and all of the files are corrupt. We only have the last 20+ dances from on the 2nd card that we recorded on. We changed memory cards when the first card read full, (completely normal procedure) all seemed perfectly normal. When we went to back up all of the files the first card (that had the majority of the program) all files read corrupt and could not be played or opened. This is the first time I have EVER had this happen with a memory card in camera. The card was a VERY high end memory card and fairly new. We have used it in several of shoots with no problems at all. This was just a freak thing that could have happened to anyone.
We have done everything we can, including sending the card to a top of the line professional recovery company, who finally got back with us and there is nothing they could do to recover the files.
We are absolutely, positively DEVASTATED over this and have been sick about this for weeks.
We sincerely apologize that this has happened, and plan to get refunds mailed out by July 1st. The only addresses we have on file are those of you who paid with a check. For those of you who paid in cash, we will need your mailing address information. - If you paid by check and need your refund sent to a different address, please fill out this form.
FOR ANYONE INTERESTED IN A COPY OF THE 20 DANCES THAT WE DO HAVE: We are happy to give copies of those a NO CHARGE to anyone who was on our original sign up list & paid for a copy. However, we will need you to select the "YES" in the portion of the form that asks if you would like to have a copy so that we can put your names on the list. DVD Copies of these dances can be picked up at LaVintage Paperie & Boutique after July 1st. Tuesdays-Fridays 10:30am-5:30pm & Saturdays 11am-4pm. The address is 1240 Oakley Ave. In Burley. They are kitty corner from our studio. **Your name must be on the list to pick up a copy**
Refund checks, along with a voucher for a discount toward next year's dance photos will be mailed out by July 1st. We appreciate your patience.
Again, we are so very sorry that this has happened. We feel absolutely terrible. We appreciate your understanding.
Abrey Watterson & Staff
Abrey Adams Photography
1255 Oakley Ave. Burley, ID 83318